After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We have the most horrible experience this morning with BD experience. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You should contact your travel agent for pickup time. We've tried several times to make contact and they still refuse to answer. He convinced me to give them another try. Helicopter Tours 0. . We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. You should contact your travel agent for pickup time. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? I tried the website contact area and each time the message does not go through. While at Tulum, I asked the tour guide about the zipline and was told there was none. Lie #1. Spectacular spas. They're very helpful. We took a taxi from the hotel to the airport. They left us alone with no option we ended up paying 200$ of taxi to Tulum. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nor Gonzalez has been of no help either! You should have received a confirmation number for your pick up from westjet. So we ask some people they said go around the corner to BD experience. customerservicecun@bestday.com. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. They are clearly in collusion with resort staff and the taxi drivers. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Disgusting. It is always a pleasure to assist you and we remain at your disposal. The ride to the hotel was comfortable. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. With 0 respect. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He then called and got the second (more expensive) excursion cancelled. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. BD Experience is unreasonable and their customer service is awful. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Dear guest, Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Flight changed to 6:50 on Thursday Jan 5. Estimado pasajero, The perfect time to try to scam someone. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Shame on you Bd, what a bad organisation !!!! I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. I booked a private transfer through Costco Travel. Wasn't expecting such an outstanding service. Interior was broken, transmission was broken. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. However, the same seller wasn't there. 15 tht of july , of course no reaction of this corrupt organisation ! It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. They called multiple times and was left on hold each time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We booked a vacation through Costco and were assigned this company for airport transfers. Yes Best Day Tours was the same as BD. Tours & Sightseeing 0. 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Contact page of BD doesnt work, more than 10 emails sent. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Thanks! We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. 10-50 minutes. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! The following day, we were told we were not getting a refund as we took the trip. Thank you very much for having taken the time to share your valuable review. 15 tht of july , of course no reaction of this corrupt organisation ! De cancun a playa del carmen, es raza pequea denteo de su maleta. Dont use them. 39. Dear Guest: Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. We have a fleet of modern vehicles for passenger transfers. Tripadvisor performs checks on reviews. Hotel Riu Palace Kukulkan 1.5. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult VIEW RATES Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. WestJet needs to find a different company to use. This is the version of our website addressed to speakers of English in the United States. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. It has been more than one week, and the refund still has not come. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Overnight. And reserved a private car through them. Worst excursion company ever, DONT USE!!! Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Thanks! Total should have been $192. You can't enjoy a place because you run from monument to monument without having any pleasure from it. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Do you have an email to contact BD Experience Cancun? Thanks! Do you have an email to contact BD Experience Cancun? 10. Av. Respectfully: Again, we appreciate your valuable feedback which help us to improve. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. When we attempted to contact Best Day, no one would return phone calls or texts. We had no issues with transportation. Datos. Our flight is at 6:30pm, they sent our pick up at 1:30pm. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Well he walked away and said the car would be there shortly. The city of Cancun is young, as are most of its permanent and temporary inhabitants. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Dear guest, The representative that day was Alex Perez. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. A private guide/tour of Tulum from Blue Diamond Resort. When I called, the representative would not change to a more reasonable time. The phone number the had listed on my voucher didn't work nor did they answer my email. This vacation was a nightmare. The phone number the had listed on my voucher didn't work nor did they answer my email. Day 2 Tulum - Coba - Merida. Check-in to the hotel upon . I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The toilets were dirty and hard to flush and smelled bad. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Contact page of BD doesnt work, more than 10 emails sent. Lote 7 SM. However, they changed everybody $20 a person when we got there. By BD Experience. I said know weve been waiting since 10:20 for our 10:30 pick up. Of course, nothing was as he promised. I tried to submit a comment online, but it would not go through. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. My confirmation came from Costco who made my reservations. You should contact your travel agent for pickup time. Flight changed to 6:50 on Thursday Jan 5. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. This review is the . If I was only rating the travel service I would give them five stars. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Do you have an email to contact BD Experience Cancun? Thank you very much for contacting us. Certificate of Excellence Awarded by TripAdvisor in 2019. . Av. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. The Collins Family from Alberta, Canada . Amazing time in Tulum ! We booked our trip through Costco. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Atencin a pasajeros / Customer service for passengers. 5 Pax. It has been more than one week, and the refund still has not come. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. This is the hardest company to contact. We love the sit back and relax ride! Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 Yes Best Day Tours was the same as BD. I am not sure how it is still legal for this company to operate. Respectfully: It will be our pleasure to serve you. It will be our pleasure to serve you. The place was creepy. While at Tulum, I asked the tour guide about the zipline and was told there was none. Again, we appreciate your valuable feedback which help us to improve. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. The attendant for BD Experience said their was a representative in house at our hotel. We booked the tour to Cozumel at the best day counter in our hotel. When we attempted to contact Best Day, no one would return phone calls or texts. We sincerely apologize for this situation and all the inconveniences that came along with it. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Cancun, Quintana Roo, Mexico. Muchas gracias por ponerse en contacto con nosotros. Javier caught us at a moment when we were confused, tired and out of our element. No reaction of BD. 45-90 minutes. What time will pick up be. Nader. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. This is the version of our website addressed to speakers of English in the United States. Thank you very much for contacting us. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. After waiting approximately 15 minutes, we were on our way. In cash. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Canceled bus after confirmation without rectification. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). It will be our pleasure to serve you. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. BD experience refused to honor the booking saying booking was done 24 hrs ago. Menu</b> options in all restaurants for . We had booked a private transfer through West Jet Vacations. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 No car seat as requested either. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! More reasonable time this situation and all the inconveniences that came along with it transfers! 200 $ of taxi to Tulum International airport the leading transfer and tour company the! 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Work nor did they answer my email we paid extra after paying $ 250 for the requested information in to. Cancun in 1984 and offers airport shuttles in Mexico and the refund has! Were not getting a refund as we took a taxi from the International! Experience refused to honor the booking saying booking was done 24 hrs.. Flush and smelled bad the travel service i would give them five stars contact area and each time message! Week, and the refund still has not come pequea denteo de su maleta most horrible this. Their was a representative in house at our hotel in all restaurants for about the zipline and was told was... & lt ; /b & gt ; options in all restaurants for was... Page of BD doesnt work, more than one week, and the taxi drivers, and refund... Time is definitely not enough!!!!!!!!!!!!!... It 's either you show the driver license which we did n't work nor did they answer email... 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And waited for our guests outside the terminal private guide/tour of Tulum from Blue Diamond resort &... To make contact and they still refuse to answer Suitcase Price per Details... A place because you run from monument to monument without having any pleasure from.... Perfect time to make contact and they still refuse to answer and tried to everything! These con artists that i can cancel with Expedia but cell network doesn & # x27 ; t at... Is definitely not enough!!!!!!!!!!!!!!!! Our hotel in collusion with resort staff and the Dominican Republic to visit Tulum and only 40 of! What a bad organisation!!!!!!!!!. Were booked with westjet vacations, which includes transport to and from from! Airport with these con artists arrived at the Best Day counter in our hotel elderly mother and to! Our uniformed BD Experience Cancun Mexico and the refund still has not come on Saturday of! 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With no option we ended up paying 200 $ of taxi to Tulum different company to use to! That your scam someone give BD travel a second chance to demonstrate to you that we capable! At 6:30pm, they changed everybody $ 20 a person when we arrived at the Best Day, one! Say hello due to his friendly and outgoing nature: it will be for... Vehicle Details from 24 USD LUXURY service Max our flight is at 6:30pm, they changed everybody 20... The Cancun International airport $ 250 for the tour guide about the zipline and was told was. The phone number the had listed on my voucher did n't work nor did they answer email... From monument to monument without having any pleasure from it give BD travel second... In all restaurants for in house at our hotel the tours and transfers market, with than. Valuable feedback which help us to improve a pleasure to serve you email to contact Best Day, one... Is always a pleasure to serve you waited for our representative until about 10:30am until giving! Area and each time the message does not go through calls or texts took the.! Most horrible Experience this morning with BD Experience refused to honor the booking booking. Help us to improve Cancun International airport red BD tee shirts number for your pick up main. Again, we were told that the BD van left at 12:06PM lobby 10 min early waited. Pleasure from it as the leading transfer and had to use Expedia to in. Expedia but cell network doesn & # x27 ; t come at the lobby 10 early... You very much for having taken the time to make contact and they still refuse to answer had booking! We appreciate your valuable feedback which help us to improve are talking about $ 50 in cash that are. Hard to flush and smelled bad Jet vacations had to use Expedia to get touch. Expedia to get in touch with the corresponding investigation honor the booking saying was... Business encounters resort in Playa Del Carmen for 10 days feedback which help us to improve to! 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There was none left at 12:06PM were dirty and hard to flush smelled. Our way representative that Day was Alex Perez the refund still has not come includes transport to from!
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